Well I got a new saw out of the problems I had.
I didn't want to say anything until the new saw was in hand!
I got a hold of DeWalt customer service (by phone) and they had not received a message I Emailed them regarding the problem (with photos). I resent the photos, but they also told me they would have to talk to the manager of the service center and I should expect a response in a few days. Well a Email to me a short time later said the manager would be out until the 31st. (Monday last) (This conversation was on the 25th.)
So the next day I get a call at home from the service center and they apologized for the condition and said the shipper must have damaged it.
He said he would warranty the saw and he got one ordered to be sent to me. I packaged up the saw and Thursday they picked up and Friday it was delivered to the service center.
Yesterday I received the new saw!
I am happy with the customer service and I'm glad they took care of the problem.
On a side note: I asked the service center rep why they etched the service order number on the housing of the motor and he said "they always do because not everyone saves their receipt". I asked if I were to send a saw in the future could they put the number somewhere else? (Like under the stand housing?) He said they could that I would just have to it them know.
I did find this explanation a bit bogus as the motor has a unique number and they would keep their own records which is all they would need!
Anyway I was happy to get a new saw now without the issues and now I'm ready to start cutting again......but can I? I will post another topic regarding the new saw and it's operation.
Karl
