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Author Topic: Killed another saw  (Read 2976 times)

Offline Judy Hunter

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Killed another saw
« on: April 03, 2013, 09:26:30 pm »
Would you believe my new saw died.  New last November.  Took it in and they said it had a factory flaw in the wrapping in the motor, so it just died.  They took a brand new one off the shelf put my arm lift and light on it and sent me home no questions asked. Thanks Acme Electric.
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I'm from North Dakota

Offline Dan26

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Re: Killed another saw
« Reply #1 on: April 03, 2013, 09:29:51 pm »
Sorry about the dead saw, but looks like the sun is shining on you again. Sounds like great customer service.
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Dan (South of Milford, Ohio)

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Offline rrjwright

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Re: Killed another saw
« Reply #2 on: April 03, 2013, 09:31:52 pm »
Well  Good Luck with the new saw....   Thank goodness  for the excellent serverice you received.

Jim. . .
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Offline Jim Finn

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Re: Killed another saw
« Reply #3 on: April 03, 2013, 09:37:58 pm »
Great service you received.  What is the brand of that saw?  Is it called "Acme Electric"?  New one to me.
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20"Hegner Polymax-3 (2008)
25"Hegner Multimax-3 (1986)

No PHD, just a  DD 214

IBMer

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Re: Killed another saw
« Reply #4 on: April 03, 2013, 09:42:32 pm »
What type of saw gave you issues?
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Offline Judy Hunter

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Re: Killed another saw
« Reply #5 on: April 03, 2013, 10:11:16 pm »
This was a DeWalt 788.  Normally a wonderful saw. This was just a fluke.  Acme electric is the DeWalt dealer
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I'm from North Dakota

Offline GrayBeard

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Re: Killed another saw
« Reply #6 on: April 04, 2013, 12:08:09 am »
Good News!

Customer Service is alive and well in the Dakotas!

~~~GB~~~
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I never really wanted to grow up....All I wanted was to be able to reach the cookie jar...and play with my DW 788

Becky

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Re: Killed another saw
« Reply #7 on: April 04, 2013, 12:34:09 am »
That's great news!  And they even reinstalled your lift and light.  "Acme" as a name sounds like a funky sort of place but they obviously do good work there!
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Offline Keefie

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Re: Killed another saw
« Reply #8 on: April 04, 2013, 04:22:59 am »
It's nice to see company's back up their sales with excellent after service.
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Offline Marcellarius

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Re: Killed another saw
« Reply #9 on: April 04, 2013, 05:01:01 am »
now that's how service has to be!
Good job Acme Electric !!

new in November and problem with the wrapping, what dit DW used? must be Christmas wrappings right.  ::)
well I hope this one has better motor wrappings ;) and will last longer.


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Marcel

sometimes I make designer firewood....

rob roy

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Re: Killed another saw
« Reply #10 on: April 04, 2013, 06:38:23 am »
Customer service we could all get used to Judy. Hope you have better luck with this one.
Rob Roy.
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king310

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Re: Killed another saw
« Reply #11 on: April 04, 2013, 08:02:48 am »
It was Acme Electric. They supplied a lot of things to Willy Coyote. She must be helping him catch the Road runner. ;D ;D ;D AAAAAAAHHHHH memories "BEEP"  "BEEP"  ::) ::)
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Offline dgman

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Re: Killed another saw
« Reply #12 on: April 04, 2013, 10:00:19 am »
DeWalt does have a one year warrantee and a thirty day no questions asked return policy.
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Dan In Southern California

IBMer

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Re: Killed another saw
« Reply #13 on: April 04, 2013, 11:27:20 am »
Acme, oh right, I ordered some Rocket Skates from them a while back ;-)   Sorry, I grew up watching the Roadrunner Cartoons.   Acme always had the best gadgets for immediate delivery.

I just bought a DW 788, knock on wood, so far, it's good.
« Last Edit: April 04, 2013, 03:32:25 pm by IBMer »
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Offline chelcass

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Re: Killed another saw
« Reply #14 on: April 04, 2013, 12:12:29 pm »
Awesome Judy, glad they gave you such great service!! Hope this one is a lot better.
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ChelCass
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