Maybe some of the DeWalt Service Centers actually take the saw completely apart, clean and repair it as their website states, but I took one of mine to Seattle - twice - and it came back in the same condition as when I took it...both times.
I'm currently considering purchasing another Jet, just in case they discontinue making it due to so many bad reviews. If people correctly learned how to use the new blade clamping system, it's a fantastic saw.
Nancy