Well I've just got home from Axminster Power tools - with a brand new EX16.The assistant in the shop wanted to look at it to see the prob, he said "thats not right "and phoned Darren in their service department.I went in to see him and he said we'll keep your machine here so we can take it apart and work out what the problem is , but first let me get you new machine.he had his own area with an EX 21 and an EX30 set up on benches so he could Play with them , see how they work and how to adjust them, that way he said if anyone calls in he should know what they are talking about and possibly be able to give an answer to their problem. He asked me what I thought about the machine and its design, I told him there were only 2 design probs that I found and neither were too bad, the first was the air blower could do with another 4 - 5 segments on it so it could come forward further and blow dust away from me instead of at me, his answer to that was to fit 6 new segments onto my new machine (free) my other prob was where I had it mounted on a workbench, and not the proper table for it, the dust extractor pipe was inaccessible to put my adaptor and hose on it. I said if the machines fitting came out at 90deg there would be no problem, his answer to that was to give me a length of flexi hose to fit machines extractor port so it could flex around the bench and then my adaptor and hose would fit. Both probs sorted FOC and not only that he set up the machine's front to rear blade travel for me while i was there. While I was there he said he downloaded some plans to test the machines with, but plans were very basic, so I gave him the web address of Steves site and told him about the plans there. he said he will see about joining this forum too, so all you UK members should soon have an Axminster rep here to discuss probs or machine specs with. Todays trip to Axminster proved my earlier comment, The service and backup from Axminster Power Tools is fantastic, and the staff are friendly and helpful, excellent service, Thank you Axminster Power Tools (and Darren) for your backup service.
Hi Keefie,
I initialy put an order in couple to three weeks prior to christmas, cannot recall exact date. Anyhow they said they had no EX-21's in stock until February, so I cancelled and tired elsewhere, as I hoped to purchase one for January at least. (The female member of staff who contacted me was very nice and understanding).
So I tried this other supplier and that was the same response, ie February, so I decided I would not order from the alternative place and go back to Axinster site and re-order a machine with them, as they are main supplier.
Anyhow I thought well if its February its February, I can be pholosophical about it and wait. The lady who cantacted me previously contacted me again having ordered again online, and informed me that there would indeed still not be a shipment untill February, however there was a machine in stock up North from me (I am in Manchester) and she could ship that down to Warrington I think it was, then ship it to me in Manchester, but could not guarentee a pre-Christmas delivery. Well, at least it would not be February.
It worked out great, the machine was dispatched on the 23rd and was delivered the following week.
I was very grateful to the young lady who contacted me and help to get a machine to me for Christmas. I was impressed with the service, the machine when I tested it before atempting a solid setup was great, I literaly got it out of the box and did some test cuts and was immediately impressed.
At the moment I am still configuring part of my workshop/Shed but should be up and scrolling in a couple of weeks from now once I have sorted some more changes out in my man cave.
I have read several accounts of good service from Axminster from other people online, and this was the reason eventualy that I ended up re-order from them rather than looking elsewhere.
