last year I send mine and didn't hear anything so I send out PM's and email, never got any reaction.
also didn't get an Ornament....
What I don't know if customs hold any of them behind.
this year i wrote "ornament exchange" on top and bottom.
I know that at least one is already over.
took about 7 days.
so Gene, no problem to take action!
after all you didn't put your time in for nothing.