Earlier this week my bottom blade holder on my EX21 failed. Seems the thumb screw hole had worn out. I called Ray @ Seyco after hours and explained the situation to him. ( I had just received a large order from one of my retail stores who sells my work and they wanted it soon to have for the Christmas season). I received the parts two days later! And, Ray suggested mailing him the old blade holder and he would repair it and mail it back to me to use for a backup. Great Service!!
Tony,aka,Toneman
