I order from Rockler frequently ( to frequently according to my wife:( ) My last three orders have been nothing short of excelllent. Arrive on time The one last week was actually a day early. I will applaud Rockler for that even tho it was probably the carrier ( UPS ). I do that because if something is late arriving I tend to want to blame the sender so this kinda evens it out some. Orderd a set of brad point bits several months ago and when I opened the box, then the drill bit case, the 1/16 in bit was missing. I sent an e-mail to Rockler, got an answer back the same evening and the replacement arrived with in two days. Bottom line, their customer service is excellent IMHO.
PS My Name is Billy,I am in no way affiliated with Rockler and I approve of this message