I am here in Canada and I do get my issues late lots of times. Sometimes they need to resend them and the post office personnel have gone so far as to tell us that the magazines sometimes "disappear" at the hands of the postal workers. I find that whenever something crosses the border, it begins the 'blame game' where one country blames the other or they all blame "Customs."
Unfortunately, we as the consumer are the ones that suffer the most.
I have sent patterns sometimes three times to customers who ordered them from me and who do not receive them through the mail. I feel that if they paid for the service, they are entitled to the product, no matter what it costs me. It is part of doing business and if I agree to ship to other countries, I also agree to guarantee that they receive it, no matter what it costs me.
I am sad that this letter was written in this way. I have worked with CWWC for over 15 years and I believe they are a good and honest company. I realize that all print magazines are hurting with the economy and the internet affecting their subscription count but you still paid for the subscription and you are entitled to the services.
Perhaps you should go higher up the ladder and ask if something could be done. I would hope that they would make it good for you. If they don't, maybe you should suggest to them that they shouldn't solicit your subscription dollars if they don't want to provide the service to your country. Please keep us posted and let us know what you find out.
Sheila
