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« on: December 23, 2011, 02:43:09 pm »
Well I've just got home from Axminster Power tools - with a brand new EX16.The assistant in the shop wanted to look at it to see the prob, he said "thats not right "and phoned Darren in their service department.I went in to see him and he said we'll keep your machine here so we can take it apart and work out what the problem is , but first let me get you new machine.he had his own area with an EX 21 and an EX30 set up on benches so he could Play with them , see how they work and how to adjust them, that way he said if anyone calls in he should know what they are talking about and possibly be able to give an answer to their problem. He asked me what I thought about the machine and its design, I told him there were only 2 design probs that I found and neither were too bad, the first was the air blower could do with another 4 - 5 segments on it so it could come forward further and blow dust away from me instead of at me, his answer to that was to fit 6 new segments onto my new machine (free) my other prob was where I had it mounted on a workbench, and not the proper table for it, the dust extractor pipe was inaccessible to put my adaptor and hose on it. I said if the machines fitting came out at 90deg there would be no problem, his answer to that was to give me a length of flexi hose to fit machines extractor port so it could flex around the bench and then my adaptor and hose would fit. Both probs sorted FOC and not only that he set up the machine's front to rear blade travel for me while i was there. While I was there he said he downloaded some plans to test the machines with, but plans were very basic, so I gave him the web address of Steves site and told him about the plans there. he said he will see about joining this forum too, so all you UK members should soon have an Axminster rep here to discuss probs or machine specs with. Todays trip to Axminster proved my earlier comment, The service and backup from Axminster Power Tools is fantastic, and the staff are friendly and helpful, excellent service, Thank you Axminster Power Tools (and Darren) for your backup service.