3526
General Scroll Saw Talk / Re: EX21
« on: November 20, 2012, 12:29:08 am »
Took my DeWalt to a dealer last year to adjust the tension, they had it for 3 weeks and every time I rang they gave me a different story in the end I got angry and told them to get it ready my husband was picking it up in half an hour. They rang to make sure I had not sent my lead with it, well after I blasted the guy and told him to find my lead my husband rang and said that he had everything, they had actually given me a longer lead which was a bonus. Anyway my husband drove past yesterday and there was a sign on their window."CLOSING DOWN SALE" Obviously their bad customer service was the death of them. can't say I'm surprised. My husband and his friend fixed my tension for me so no problems there now. Just wish we had a Axminster here, good customer service is hard to come by nowadays.
Marg
Marg