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General Category => General Scroll Saw Talk => Topic started by: Len on July 06, 2011, 03:14:21 pm

Title: EX16
Post by: Len on July 06, 2011, 03:14:21 pm: Well decided to call my supplier( a chain store) yesterday and check on my order for a EX 16 that I had placed 4 weeks ago,I was told that they were out of stock and they were not going to carry that saw anymore.I asked why I was not notified and was told they do not contact the custumer,it is up to me to call,now if I had waited for 2-4 weeks I still would not know what was happening with my order.
told them I would never order from their company again.So I found a supplier here in Ont. Canada that will deliver it to my door for $698.39 (can), I hope this is a good price for this saw.
NO MORE CHAIN STORES. Remember keep your blades sharp and your fingers safe.
Title: Re: EX16
Post by: dgman on July 06, 2011, 04:35:28 pm: Well that just stinks! I hope the new supplier delivers in good time!. don't forget to order some good blades!
Title: Re: EX16
Post by: tux_linux on July 06, 2011, 04:43:44 pm: *args* That's what we like.

Contact Mike right away,his FD Blades and the EX16 will make a mighty fine combination.
Title: Re: EX16
Post by: Len on July 06, 2011, 05:13:49 pm: The new suppier will have my saw here at my door in 6-10 days.I have some pegas and olson blades on hand to start with.I have contacted Mike and he is sending me a sample of FD blades to try.So with any luck I will be scrolling with a good saw using good blades in a couple of weeks.Can't wait
Title: Re: EX16
Post by: woodcutter on July 06, 2011, 08:03:31 pm: Len. I bought my EX16 in February just before the price increase from London ONT.
It?s a great saw, also picked up some blades from Mike.

Jim
Title: Re: EX16
Post by: Rapid Roger on July 06, 2011, 09:22:27 pm: Quote from: Len on July 06, 2011, 03:14:21 pm
Well decided to call my supplier( a chain store) yesterday and check on my order for a EX 16 that I had placed 4 weeks ago,I was told that they were out of stock and they were not going to carry that saw anymore.I asked why I was not notified and was told they do not contact the custumer,it is up to me to call,now if I had waited for 2-4 weeks I still would not know what was happening with my order.

This is called "Customer Service"??? :o
I would chase this down to the president or CEO of the company and make sure he/she knew about this "policy" and what it means to future sales for this chain of stores.

Rog
Title: Re: EX16
Post by: shutterbugdm on July 06, 2011, 09:48:37 pm: may I ask what chain this was for future "not my business"
Title: Re: EX16
Post by: jimbo on July 06, 2011, 10:18:12 pm: You should have complained to Ray Seymour at Seyco he would have given them a shake up
Jimbo
Title: Re: EX16
Post by: Russ C on July 07, 2011, 07:56:17 am: That sure does stink. What was the chain store name? ;)