Scrollsaw Workshop Community -Please register to enable posting.
General Category => General Scroll Saw Talk => Topic started by: jimbo on December 14, 2012, 01:28:01 am
-
I had a post several weeks ago about the problems I have had with my Ex Excalibur scroll saw. and after sending a note to the NZ agents and not receiving a reply after a week and a half I sent a e-mail to Ray Seymour and received a reply in less than 2 hours saying he has taken action on my problems and should get some feed back very quick, thank you Ray for this and i await the out come.
I am not a person to complain about minor problems but when it gets out of hand the only way is to go to the top
I know this is a superior saw but has been handled rather badly by the agents in NZ
Thanks for listening to my problems, hope you all don't have the same
Jimbo
-
I bought my saw from Ray - used. He has always been on the spot fast with any question or problem. I cannot say enough good about him and Cindy and the kind of service they provide. I have always suggested to anyone who has a problem - whether they bought their saw from him or not - to give him a call. He is generous with his time and information. I'm glad you had a good experience with him.
-
Ditto to what Julie says.! Ray has the best customer service!
Tony,aka,Toneman