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General Category => General Scroll Saw Talk => Topic started by: maritimer on May 12, 2012, 07:41:11 pm

Title: EX21 scratched table update
Post by: maritimer on May 12, 2012, 07:41:11 pm

A couple months ago we talked about the scratches on the EX21 table.  I had said mine was not only scratched but black metal showing thru and I had called the dealer.  Finally got an answer and they have replaced the table!  The rep had never seen anything like it and had no answers so a new one I got.  whoo hoo!! :)

Title: Re: EX21 scratched table update
Post by: dgman on May 12, 2012, 07:48:01 pm

Good to hear, Thanks for the update!

Title: Re: EX21 scratched table update
Post by: Northerner on May 17, 2012, 08:20:30 am

nice to see they stand behind their warranty policy

Title: Re: EX21 scratched table update
Post by: Al W on May 17, 2012, 08:29:13 am

A rare event - standing behind a promise.